Customer Service Agent - Swedish Speaking


Job Location: 
Gibraltar
Job Type: 
Full Time, Permanent
Job Information: 

A proactive individual with excellent communication and interpersonal skills who has a flexible
approach to work and understands the importance of providing a professional service to customers.
Confident to make decisions with the ability to exchange, analyse, and interpret information. You will
have a flair for influencing people and finding solutions in a fast paced environment as part of a team in
a diverse cultural environment. You should possess logical reasoning skills with an analytical approach
and be willing to work shifts.

Job Responsibilities: 

• Handling customer inquiries via e-mail/phone; including to games and cashier related Issues
• Assessing individual issues and taking appropriate action to ensure customer needs are met
• Working in coordination with other teams based at different locations that share similar objectives
• Escalating system anomalies and general issues faced by customers to the relevant party
• Understanding Standard Operating Procedures and delivering service/quality standards to agreed levels

Candidate Skills: 

• Native Swedish speaker
• Excellent communication and interpersonal skills
• Ability to perform well in a multi-task/cultural and ever changing dynamic environment
• Basic knowledge of MS Office applications
• Knowledge of other languages of advantage Desirable
• Educated to degree level or equivalent
• Basic knowledge of online gaming - games and payment processing
For more information please send your CV to Caitriona on career@quadconsultancy.com

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